Effective Date: October 7, 2026

Welcome to Tool Shop. These Terms of Services govern your use of our website and the purchase of products from us.

By accessing our website, browsing our products, placing an order, or using our services, you agree to be bound by these Terms of Services. Please read them carefully before using our website or placing an order.

If you do not agree with these terms, please do not use our website or place an order.

1. Business Information

Business Name: Tool Shop
Legal Business Name: TOOL SHOP (LONDON) LTD
Business Address: 40 City Rd, London EC1Y 2AN, United Kingdom
Phone: 020 7207 6543
Email: inf@toolsshop.site
Live Chat Support: 24/7
Time Zone: British Summer Time (BST)

2. About These Terms

These Terms of Services apply to your use of the Tool Shop website and services.

They cover matters including:

• Website use

• Product information

• Orders

• Pricing

• Payments

• Shipping

• Returns

• Refunds

• Customer responsibilities

• Intellectual property

• Website availability

• Liability

• Privacy

• Changes to these terms

These Terms should be read together with our other applicable store policies.

3. Use of Our Website

You agree to use our website only for lawful purposes.

You must not use our website:

• For any unlawful purpose

• To commit fraud

• To attempt to gain unauthorised access to our systems

• To interfere with website security

• To introduce malicious software

• To collect information about other customers without permission

• To misuse our website or services

• In a manner that could damage, disable, or impair the website

We reserve the right to restrict or terminate access where we reasonably believe that the website is being misused.

4. Eligibility

By using our website or placing an order, you confirm that you have the legal capacity to enter into a binding agreement under applicable law.

If you are purchasing on behalf of a business or organisation, you confirm that you have authority to act on its behalf.

5. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our website are accurate.

However:

• Product colours may appear differently depending on your device or display.

• Images may vary slightly from the actual product.

• Product specifications may change where permitted by the manufacturer or supplier.

• Minor differences may occur between displayed information and the physical product.

We do not intentionally provide misleading product information.

If you receive a product that is materially different from the description or is defective, please contact us.

6. Product Availability

Products displayed on our website are subject to availability.

A product being displayed on the website does not guarantee that it will remain available until an order is submitted.

If a product becomes unavailable after an order has been placed, we may contact you regarding the order or cancel the affected order where fulfilment is not possible.

If an order is cancelled because the product cannot be supplied, any applicable payment will be refunded.

7. Orders

When you place an order, you are making a request to purchase the selected products.

You are responsible for ensuring that:

• Your personal information is accurate.

• Your delivery address is correct.

• Your contact details are correct.

• The selected products and quantities are correct.

• Your payment information is accurate.

After submitting an order, you may receive an order confirmation.

An order confirmation confirms that we have received your order request but does not necessarily mean that the order has been accepted or dispatched.

8. Order Acceptance

We reserve the right to decline or cancel an order where reasonably necessary, including circumstances involving:

• Product availability

• Pricing errors

• Payment problems

• Suspected fraud

• Incorrect customer information

• Delivery restrictions

• Technical errors

• Unauthorised or suspicious transactions

• Other legitimate business reasons

If we cancel an order after payment has been received, we will arrange an applicable refund.

Nothing in this section is intended to remove or restrict any rights you have under applicable consumer law.

9. Pricing

We aim to ensure that product prices displayed on our website are accurate.

The applicable price should be shown before you submit your order.

If we discover a genuine pricing error, we may contact you before fulfilling the order.

You may then have the option to proceed at the corrected price or cancel the affected order.

If an order is cancelled because of a pricing error and payment has already been taken, the applicable amount will be refunded.

10. Payment Methods

We currently accept:

• Credit Card

• Debit Card

• Google Pay

• Shop Pay

Payment must be successfully authorised before an order can be processed.

A payment may be declined by your bank, card issuer, payment provider, or security system.

If payment is unsuccessful, we may be unable to fulfil the order until an accepted payment method is successfully provided.

11. Payment Security

We take reasonable steps to protect payment information and customer data.

Payment information may be processed by third-party payment providers that securely process transactions.

Customers should only enter payment information through the secure checkout process.

We do not intentionally sell customer payment information or customer contact information.

12. Shipping

We currently ship throughout the United Kingdom only.

We do not offer international shipping.

Our current shipping arrangements are:

Shipping Cost: Free throughout the United Kingdom
Order Cut-Off Time: 5:00 PM
Handling Time: 1–2 business days
Transit Time: 3–5 business days
Estimated Total Delivery Time: 4–7 business days
International Shipping: Not available

Delivery estimates are provided as reasonable estimates and may occasionally be affected by circumstances outside our reasonable control.

13. Delivery Information

Customers are responsible for providing an accurate and complete delivery address.

We are not responsible for delays caused by incorrect or incomplete delivery information provided by the customer, subject to applicable consumer rights.

Where tracking information is available, it may be provided to the customer.

14. Returns

We offer a 30-day return window for eligible products.

We accept returns for:

• Defective products

• Non-defective products

Returns must be initiated by email.

Customers should contact:

Email: inf@toolsshop.site

Please provide your name, order number, product information, and reason for the return.

Do not send a product back before receiving return instructions.

15. Return Shipping

Returns are completed by mail.

A return label is provided by Tool Shop for eligible returns.

Customers should use the return instructions and return label provided by us.

We do not charge a restocking fee.

Restocking Fee: £0

Where applicable law requires us to cover return costs, those requirements will apply.

16. Exchanges

We do not offer exchanges.

If you require a different product, you may return an eligible product in accordance with our Return Policy and place a separate order for the desired product.

17. Refunds

Eligible refunds are generally issued to the original payment method.

Our standard refund processing time is:

Up to 10 days

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

Applicable statutory refund rights remain unaffected.

18. Defective Products

If you receive a defective, damaged, or faulty product, please contact us as soon as possible.

We may request photographs, order information, or other relevant details to investigate the issue.

Defective products will be handled in accordance with applicable consumer protection laws and our applicable return and refund procedures.

19. Customer Responsibilities

When using our website, you agree to provide accurate information and use our services responsibly.

You must not:

• Provide false information

• Use another person's payment method without authorisation

• Attempt fraudulent transactions

• Interfere with website functionality

• Attempt to bypass security measures

• Upload malicious code

• Abuse customer-support services

• Use the website for unlawful purposes

20. Intellectual Property

Unless otherwise stated, content appearing on our website, including text, graphics, logos, images, designs, layouts, and other materials, may be owned by or licensed to Tool Shop.

You may view and use website content for your personal shopping purposes.

You must not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without appropriate permission, except where permitted by law.

21. Third-Party Services

Our website may use third-party services for functions such as:

• Payment processing

• Shipping

• Website hosting

• Security

• Analytics

• Customer support

• Website functionality

Third-party services may operate under their own terms and privacy policies.

We are not responsible for third-party services to the extent permitted by applicable law.

22. Privacy

Your use of our website may involve the collection and processing of personal information.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that personal information may be processed in accordance with our Privacy Policy and applicable data protection law.

23. Cookies

Our website may use cookies and similar technologies for purposes including:

• Essential website functionality

• Shopping-cart functionality

• Checkout

• Security

• Preferences

• Analytics

• Website performance

Where required by law, appropriate consent will be obtained for non-essential cookies.

24. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

• Available

• Error-free

• Uninterrupted

• Free from technical problems

• Free from security vulnerabilities

Temporary interruptions may occur because of maintenance, technical problems, security incidents, hosting issues, or other circumstances beyond our reasonable control.

25. Website Content

We may update, change, remove, or modify website content at any time.

This may include:

• Product descriptions

• Images

• Specifications

• Prices

• Availability

• Website features

• Services

• Other information

Changes may be made without prior notice where reasonably necessary.

26. Limitation of Liability

To the extent permitted by applicable law, Tool Shop will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or limit liability where doing so would be unlawful.

Nothing in these Terms excludes or limits statutory consumer rights or liability that cannot legally be excluded or limited.

27. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These circumstances may include:

• Severe weather

• Natural disasters

• Transport disruptions

• Carrier delays

• Strikes

• Government actions

• Power failures

• Internet or technology failures

• Cybersecurity incidents

• Public emergencies

• Other events outside our reasonable control

Where such circumstances affect an order or service, we will take reasonable steps to minimise the impact where possible.

28. Indemnification

To the extent permitted by applicable law, you agree not to misuse our website or services in a way that causes unlawful harm, loss, or damage to Tool Shop.

Nothing in this section is intended to impose liability on you beyond what is permitted under applicable law.

29. Suspension or Termination

We may suspend or restrict access to our website or services where reasonably necessary, including where there is:

• Suspected fraud

• Abuse of the website

• Unlawful activity

• Security concerns

• Misuse of our services

• Violation of these Terms

Any such action will be subject to applicable law.

30. Consumer Rights

Nothing in these Terms of Services is intended to exclude, restrict, or remove consumer rights that cannot legally be excluded or restricted.

If applicable consumer protection law provides you with rights that differ from these Terms, those statutory rights will continue to apply.

For online purchases, applicable UK consumer protection legislation may provide rights relating to cancellation, refunds, defective products, and remedies.

31. Complaints

If you have a complaint about our products, services, order, delivery, payment, return, or refund, please contact us.

We will review your complaint and try to resolve the issue fairly and reasonably.

You can contact us using:

Email: inf@toolsshop.site
Phone: 020 7207 6543
Live Chat: 24/7

32. Governing Law

These Terms are intended to be governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection rights that apply to you.

Nothing in these Terms prevents a consumer from benefiting from mandatory protections available under the law that applies to their purchase.

33. Changes to These Terms

We may update these Terms of Services from time to time.

Changes may be made to reflect:

• Changes to our services

• Changes to our website

• Changes to our business

• Changes to payment methods

• Changes to shipping arrangements

• Changes to applicable laws or regulations

The updated version will be posted on our website with a revised effective date.

Your continued use of the website after an update may constitute acceptance of the revised Terms to the extent permitted by applicable law.

34. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.

The remaining provisions will continue to apply.

35. Entire Agreement

These Terms, together with our other applicable store policies, constitute the terms governing your use of our website and purchase of products from Tool Shop, subject to applicable law.

36. Contact Us

If you have any questions regarding these Terms of Services, please contact us.

Business Name: Tool Shop
Legal Business Name: TOOL SHOP (LONDON) LTD
Business Address: 40 City Rd, London EC1Y 2AN, United Kingdom
Phone: 020 7207 6543
Email: inf@toolsshop.site
Live Chat Support: 24/7
Time Zone: British Summer Time (BST)