Get in Touch with Tool Shop

Have a question about a product, order, delivery, return, refund, or payment?

Our customer support team is here to help. Contact Tool Shop using the details below and we will do our best to assist you as quickly as possible.

Our Contact Information

Business Name: Tool Shop
Legal Business Name: TOOL SHOP (LONDON) LTD

Business Address:
40 City Rd
London EC1Y 2AN
United Kingdom

Phone: 020 7207 6543
Email: inf@toolsshop.site
Live Chat: Available 24/7
Time Zone: British Summer Time (BST)

Customer Support

Our support team can help with:

• Product questions

• Product specifications

• Order enquiries

• Order status

• Delivery information

• Returns

• Refunds

• Payment questions

• Damaged or defective products

• General website enquiries

If you are contacting us about an existing order, please include your order number where possible so we can assist you more efficiently.

Orders and Delivery

Tool Shop provides free shipping throughout the United Kingdom.

We currently do not offer international shipping.

Our standard delivery information is:

Order Cut-Off Time: 5:00 PM
Handling Time: 1–2 business days
Transit Time: 3–5 business days
Estimated Total Delivery: 4–7 business days

Delivery times are estimates and may vary due to circumstances outside our reasonable control.

Returns and Refunds

We accept eligible returns within 30 days, including defective and non-defective products.

To start a return, please contact us by email. Returns are completed by mail, and the return label is provided by Tool Shop where applicable.

We charge no restocking fee and do not offer exchanges.

Approved refunds are generally processed within 10 days and returned to the original payment method.

Contact Us by Email

For written enquiries, please email:

inf@toolsshop.site

Please provide relevant information such as your name, order number, and details of your question when contacting us about an order.

Contact Us by Phone

For assistance by telephone:

020 7207 6543

Please have your order information available if your enquiry relates to a recent purchase.

Live Chat

Our live chat support is available 24/7 for general questions and assistance.

Send Us a Message

When contacting Tool Shop, please provide:

Name:
Email:
Order Number (if applicable):
Subject:
Message:

We aim to respond to customer enquiries as promptly as reasonably possible.

Business Details

Tool Shop
TOOL SHOP (LONDON) LTD
40 City Rd
London EC1Y 2AN
United Kingdom

Phone: 020 7207 6543
Email: inf@toolsshop.site
Live Chat: 24/7
Time Zone: British Summer Time (BST)

Thank you for choosing Tool Shop. We appreciate your business and are happy to help with any questions you may have.