Payment Policy

Effective Date: October 7, 2026

At Tool Shop, we aim to provide a safe, convenient, and straightforward payment experience. This Payment Policy explains the payment methods we accept, payment processing, order confirmation, payment security, and other payment-related terms.

1. Business Information

Business Name: Tool Shop
Legal Business Name: TOOL SHOP (LONDON) LTD
Business Address: 40 City Rd, London EC1Y 2AN, United Kingdom
Phone: 020 7207 6543
Email: inf@toolsshop.site
Live Chat Support: 24/7
Time Zone: British Summer Time (BST)

2. Accepted Payment Methods

We currently accept the following payment methods:

  • Credit Card

  • Debit Card

  • Google Pay

  • Shop Pay

Customers can select an available payment method during the checkout process.

The payment options displayed at checkout may depend on availability, eligibility, device, browser, payment provider, or other applicable conditions.

3. Secure Payment Processing

We take reasonable steps to protect payment information during the checkout process.

Payment information should be entered only through the secure checkout provided on our website.

Where payment processing is handled by a third-party payment provider, payment information may be transmitted directly to that provider for authorisation and processing.

Google requires online stores to protect payment and personal information through a secure checkout process, including SSL protection for sensitive information.

4. Payment Authorisation

When you submit an order, your selected payment method must be successfully authorised before the order can be processed.

A payment may be declined for reasons including:

  • Insufficient funds

  • Incorrect payment information

  • Expired payment method

  • Security or fraud checks

  • Payment provider restrictions

  • Bank or card issuer restrictions

  • Technical issues

  • Other reasons determined by the payment provider

If a payment cannot be authorised, the order may not be completed until a valid payment method is provided.

5. Order Confirmation

Submitting an order does not necessarily mean that the payment has been successfully completed or that the order has been accepted.

After you place an order, we may send an order confirmation by email.

The confirmation may include information such as:

  • Order number

  • Products purchased

  • Quantity

  • Product price

  • Shipping information

  • Total amount

  • Payment information or payment status

Please review your order confirmation and contact us promptly if any information appears to be incorrect.

6. Product Prices

All product prices displayed on our website should be reviewed before completing checkout.

The price presented during checkout should reflect the applicable product price and any applicable charges before the order is submitted.

We aim to keep pricing consistent between product pages, the shopping cart, and checkout.

Google requires merchants to provide accurate pricing and to ensure that the price does not unexpectedly increase during checkout.

7. Shipping Charges

We currently offer free shipping throughout the United Kingdom.

There is no standard shipping charge added to eligible UK deliveries.

Our current delivery arrangements are:

  • Shipping Area: United Kingdom

  • International Shipping: Not available

  • Shipping Cost: Free

  • Handling Time: 1–2 business days

  • Transit Time: 3–5 business days

  • Estimated Total Delivery Time: 4–7 business days

  • Order Cut-Off Time: 5:00 PM

8. Currency

Prices and payment amounts will be displayed in the currency applicable to our online store and checkout.

Customers should review the currency and total amount shown at checkout before submitting an order.

The currency displayed on product pages, shopping cart, and checkout should remain consistent.

Google requires the currency used throughout the shopping and checkout experience to be consistent with the product data submitted to Merchant Center.

9. Payment Verification

For security purposes, we or our payment providers may perform verification checks before completing a transaction.

Additional verification may be required if a transaction appears unusual or requires confirmation from the payment provider.

These checks may be used to help prevent fraudulent or unauthorised transactions.

10. Payment Information and Privacy

We take payment-related information seriously.

We do not intentionally sell customer payment information or customer contact information.

Payment information may be processed by third-party payment providers that are responsible for securely processing transactions.

For more information about how personal information is handled, please refer to our Privacy Policy.

Google requires merchants to collect customer information responsibly, secure sensitive payment information, and not sell customer contact information.

11. Failed or Declined Payments

If your payment is declined, you may be able to:

  • Try the payment again

  • Use another accepted payment method

  • Check your payment information

  • Contact your bank or card provider

  • Contact our customer support team

We cannot guarantee that a declined payment will be approved if attempted again.

12. Duplicate Payments

If you believe that you have been charged more than once for the same order, please contact us as soon as possible.

We will review the transaction and order information and assist with resolving any confirmed duplicate payment.

13. Refunds

If you are eligible for a refund under our applicable return or refund terms, the refund will generally be processed within 10 days.

Where possible, refunds will normally be issued using the original payment method.

The time required for the refunded amount to appear in your account may also depend on your bank, card issuer, or payment provider.

14. Returns and Refund Eligibility

Our current return arrangements include:

  • Return Window: 30 days

  • Eligible Products: Defective and non-defective products

  • Exchanges: Not offered

  • Return Method: By email

  • Return Label: Provided by Tool Shop

  • Restocking Fee: Zero

  • Refund Processing Time: 10 days

The applicable return and refund conditions should be reviewed before requesting a return.

15. Unauthorised Transactions

If you believe that an unauthorised transaction has been made using your payment method, please contact your bank, card issuer, or payment provider immediately.

You should also contact us so that we can review the relevant order information.

16. Payment Provider Availability

Payment methods may occasionally become temporarily unavailable because of maintenance, technical problems, provider restrictions, security checks, or other circumstances outside our reasonable control.

If a particular payment method is unavailable, another available payment method may be used where possible.

17. Checkout Requirements

Customers must provide the information reasonably necessary to complete an order and payment.

Customers should be able to review their order details, applicable costs, and payment method before submitting payment.

Our checkout is intended to allow customers to complete purchases directly through our online store.

Google's online-store requirements include allowing customers to purchase directly through the website and providing at least one conventional payment method such as credit card or debit card through secure checkout.

18. Payment Security

We take reasonable measures to protect payment transactions and customer information.

These measures may include:

  • Secure checkout connections

  • SSL/HTTPS protection

  • Payment-provider security systems

  • Fraud-prevention measures

  • Access controls

  • Transaction monitoring

However, no electronic payment system or internet transmission can be guaranteed to be completely secure.

19. Changes to Payment Methods

We may add, remove, or change accepted payment methods from time to time.

Any payment methods available at checkout at the time of purchase will be the payment methods available for that transaction.

We may also temporarily suspend a payment method where necessary for security, technical, operational, or other legitimate reasons.

20. Contact Us

If you have questions about payments, payment processing, an unsuccessful transaction, or a payment-related issue, please contact us.

Business Name: Tool Shop
Legal Business Name: TOOL SHOP (LONDON) LTD
Business Address: 40 City Rd, London EC1Y 2AN, United Kingdom
Phone: 020 7207 6543
Email: inf@toolsshop.site
Live Chat Support: 24/7
Time Zone: British Summer Time (BST)

We are committed to providing a clear and secure payment experience for our customers.