Shipping Policy

Effective Date: October 7, 2026

At Tool Shop, we aim to provide reliable and straightforward shipping throughout the United Kingdom. This Shipping Policy explains our shipping destinations, costs, processing times, and estimated delivery time.

1. Shipping Destinations

We offer shipping throughout the United Kingdom (UK).

We currently do not ship internationally outside the United Kingdom.

2. Shipping Cost

Free shipping is available throughout the United Kingdom.

Customers will not be charged a standard shipping fee for eligible UK deliveries.

3. Order Processing and Handling Time

Orders are normally processed within 1–2 business days after payment has been successfully received.

Handling time refers to the time required to prepare an order before it is handed over to the delivery carrier.

4. Order Cut-Off Time

Our standard order cut-off time is:

5:00 PM

Orders placed after 5:00 PM may be processed on the following business day.

5. Transit Time

Once an order has been dispatched, the estimated transit time is:

3–5 business days

6. Total Estimated Delivery Time

The estimated total delivery time is:

4–7 business days

This is calculated from:

  • Handling time: 1–2 business days

  • Transit time: 3–5 business days

  • Total estimated delivery: 4–7 business days

Delivery times are estimates and may occasionally vary because of carrier delays, public holidays, severe weather, or other circumstances outside our reasonable control.

Google Merchant Center separates handling time from transit time when calculating delivery speed, so these timeframes should match the delivery settings submitted in Merchant Center.

7. Business Days

Business days generally mean Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays may begin processing on the next business day.

8. Tracking Information

When tracking information is available, we may provide tracking details by email.

Please allow some time for tracking information to become active after the order has been dispatched.

9. Delivery Delays

We work to meet our estimated delivery times, but delays may occasionally occur due to circumstances outside our control, including:

  • Delivery carrier delays

  • Severe weather

  • Public holidays

  • High shipping volumes

  • Transportation disruptions

  • Incorrect or incomplete delivery information

  • Other circumstances beyond our reasonable control

If your order appears to be significantly delayed, please contact us for assistance.

10. Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If an order cannot be delivered because incorrect or incomplete information was provided, please contact us as soon as possible.

11. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

Where appropriate, we may ask you to provide photographs of the package and damaged product so that we can investigate the issue and determine the appropriate next steps.

12. International Shipping

We currently do not offer international shipping.

Orders are shipped only to delivery addresses within the United Kingdom.

13. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping services, delivery arrangements, or applicable requirements.

Any changes will be posted on this page with an updated effective date.

14. Contact Us

If you have questions about our shipping or delivery services, please contact us:

Business Name: Tool Shop
Legal Business Name: TOOL SHOP (LONDON) LTD
Business Address: 40 City Rd, London EC1Y 2AN, United Kingdom
Phone: 020 7207 6543
Email: inf@toolsshop.site
Live Chat Support: 24/7
Time Zone: British Summer Time (BST)