Last Updated: October 2026
Welcome to Tool Shop. This Legal Notice provides important information about the ownership, operation, and use of the Tool Shop website and online store.
1. Business Information
Trading Name: Tool Shop
Legal Business Name: TOOL SHOP (LONDON) LTD
Business Address: 40 City Rd, London EC1Y 2AN, United Kingdom
Telephone: 020 7207 6543
Email: inf@toolsshop.site
Live Chat Support: Available 24/7
Time Zone: British Summer Time (BST)
Tool Shop is operated by TOOL SHOP (LONDON) LTD.
2. Website Operator
The Tool Shop website is operated and maintained by TOOL SHOP (LONDON) LTD. The company is responsible for the operation of the online store, product listings, customer communications, order processing, and related ecommerce services provided through the website.
3. Website Purpose
This website provides customers in the United Kingdom with access to hardware products and related items for purchase online.
Product information, specifications, images, prices, availability, and other website content are provided to help customers make informed purchasing decisions.
4. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and availability information are accurate and up to date.
However, minor differences may occasionally occur between product images and the actual product due to photography, screen settings, manufacturing variations, packaging changes, or supplier updates.
Where an important error is identified, Tool Shop reserves the right to correct the information and, where appropriate, contact affected customers before fulfilling an order.
5. Pricing and Payments
All applicable prices and payment information are displayed during the purchasing process.
Tool Shop accepts the following payment methods:
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Credit Card
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Debit Card
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Google Pay
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Shop Pay
Orders may be subject to payment verification and authorisation before they are accepted and processed.
6. Orders
Submitting an order through the website does not necessarily mean that the order has been finally accepted.
Tool Shop may need to review or verify an order before fulfilment. If an order cannot be fulfilled due to an availability issue, pricing error, payment issue, or another legitimate reason, the customer will be contacted where appropriate.
If payment has already been taken for an order that cannot be fulfilled, an appropriate refund will be issued.
7. Shipping
Tool Shop currently provides free shipping throughout the United Kingdom.
We do not currently ship internationally.
Our standard delivery arrangements are:
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Order cut-off time: 5:00 PM
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Handling time: 1–2 business days
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Transit time: 3–5 business days
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Estimated total delivery time: 4–7 business days
Delivery estimates are provided as guidance and may occasionally be affected by circumstances outside our reasonable control.
8. Returns and Refunds
Customers may request a return within 30 days, subject to the applicable return requirements.
Tool Shop accepts returns for both defective and non-defective products.
Returns must be initiated by email and returned by mail. Where applicable, Tool Shop provides the return label.
There is no restocking fee, and Tool Shop does not offer product exchanges.
Approved refunds are generally processed within 10 days and issued to the original payment method, subject to payment provider processing times.
Nothing in this Legal Notice limits or excludes any consumer rights that cannot legally be excluded or restricted.
9. Intellectual Property
Unless otherwise stated, the content displayed on the Tool Shop website, including text, graphics, photographs, logos, product information, page layouts, and other original materials, is owned by or used lawfully by Tool Shop or its relevant rights holders.
Website content may not be copied, reproduced, modified, distributed, republished, or commercially exploited without appropriate permission, except where permitted by applicable law.
10. Acceptable Website Use
Customers and visitors must use the website lawfully and responsibly.
You must not:
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Use the website for fraudulent or unlawful purposes.
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Attempt to gain unauthorised access to website systems.
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Interfere with the operation or security of the website.
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Introduce malicious software, harmful code, or other damaging material.
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Use automated systems in a way that could negatively affect website operation.
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Misuse customer accounts, payment systems, or order processes.
Tool Shop may take reasonable steps to protect the website, customers, and business against misuse.
11. Website Availability
We aim to keep the website available and functioning properly. However, uninterrupted availability cannot always be guaranteed.
The website may occasionally be unavailable because of maintenance, technical problems, security measures, hosting issues, updates, or circumstances outside our reasonable control.
12. Third-Party Services
The website may use third-party services to support functions such as payment processing, delivery, analytics, security, communications, or other ecommerce operations.
Where third-party services are used, they may operate under their own terms and privacy practices.
13. Privacy and Personal Information
Tool Shop takes the protection of customer information seriously.
Personal information is handled in accordance with our Privacy Policy and applicable data protection requirements.
Information may be collected and processed where necessary to process orders, provide customer support, arrange delivery, handle returns and refunds, maintain website security, comply with legal obligations, and operate the business.
14. Cookies and Website Technologies
The website may use cookies and similar technologies for essential website functions, security, preferences, analytics, and other legitimate purposes.
Further information about how personal information and related technologies are handled is provided in our Privacy Policy.
15. Limitation of Liability
To the extent permitted by applicable law, Tool Shop will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in this Legal Notice excludes or limits liability where doing so would be unlawful, including liability for rights or protections that cannot legally be excluded.
16. Events Outside Our Reasonable Control
Tool Shop will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including serious technical failures, disruption to delivery networks, natural events, government action, labour disruption, or other exceptional circumstances.
Where reasonably possible, we will take appropriate steps to minimise the impact on customers.
17. Consumer Rights
Nothing contained in this Legal Notice is intended to remove, restrict, or replace statutory consumer rights that apply to customers under UK law.
Where a legal right provides a customer with protection greater than a provision in this notice, the applicable legal right will continue to apply.
18. Changes to This Legal Notice
Tool Shop may update this Legal Notice from time to time to reflect changes to the business, website, services, legal requirements, or operating practices.
The updated version will be made available on the website with the relevant update date.
19. Contact Information
For questions regarding this Legal Notice, website operation, orders, products, returns, or other customer matters, please contact:
Tool Shop
TOOL SHOP (LONDON) LTD
40 City Rd
London EC1Y 2AN
United Kingdom
Phone: 020 7207 6543
Email: inf@toolsshop.site
Live Chat: Available 24/7
Time Zone: British Summer Time (BST)
We aim to respond to customer enquiries as promptly as reasonably possible.
20. Governing Law
This Legal Notice and the operation of the Tool Shop website are subject to the laws applicable in the United Kingdom, subject to any mandatory consumer protections that apply to individual customers.